PASS GUARANTEE
Pass, or it's on us.
The whole policy is nine lines. No arbitration clause, no “at our sole discretion”, no conditions written to be unmeetable.
- 01Buy any plan and study on it.
- 02Attempt at least 325 questions from that exam's pool.
- 03Complete at least 2 full timed simulations.
- 04Sit the real exam and fail it.
- 05Send us your official score report within 14 days of the attempt.
- 06We refund your last payment in full, to the original card.
- 07You keep free access until you pass, for up to 6 months.
- 08One claim per exam, per person.
- 09That is the entire policy. There is no clause 10.
You do not have to wait for the exam to get your money back
Changed your mind? Full refund within 14 days of your first payment. No questions, no exit survey. That is separate from the guarantee above and needs none of its conditions — the refund policy has all three ways out.
How to claim
Start the free readiness checkFile your claim here within 14 days of the attempt, from the address on your account — the form records the claim with its date, so it does not depend on an email arriving. Reply to our confirmation with your official score report attached. We answer within two business days. You can also email guarantee@examprotocol.com.